ug775 Privacy Policy
At ug775, your privacy is not an afterthought — it is built into how we operate from day one. This Privacy Policy explains exactly what personal data ug775 collects, why we collect it, how we use and protect it, and what rights you have as a data subject under Philippine law.
This Privacy Policy applies to all players, visitors, and registered account holders of ug775. By using the ug775 platform, you acknowledge that you have read and understood this policy and consent to the collection and use of your personal data as described herein.
About This Policy
ug775 ("we", "us", "our", "the Platform") is committed to protecting the personal data of every Filipino player and site visitor. This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
This policy applies to all personal data collected through the ug775 website at ug775.net, our mobile web interface, customer support channels, and any promotional communications you receive from ug775. It covers data collected from registered players, unregistered visitors who browse the site, and individuals who contact our support team.
This Privacy Policy must be read alongside our Terms & Conditions and Responsible Gaming policy. Together, these documents govern the full relationship between ug775 and every person who interacts with our platform.
If you have questions about anything in this policy, or wish to exercise any of your rights as a data subject, please contact our Data Protection Officer (DPO) using the details provided in Section 13 of this document.
Data We Collect
ug775 collects personal data that is necessary and proportionate to the purposes described in this policy. We do not collect personal data in excess of what is required to deliver a safe, compliant, and enjoyable gaming experience for Filipino players.
2.1 Account Registration Data
When you create a ug775 account, we collect the following information:
- Full legal name as it appears on your Philippine government-issued ID
- Email address
- Philippine mobile number
- Date of birth (to verify compliance with the 21+ age requirement)
- Username and encrypted password
- Preferred language and communication settings
2.2 Identity Verification (KYC) Data
As required by PAGCOR regulations and Philippine Anti-Money Laundering Act (AMLA) obligations, ug775 may request the following KYC documents before approving real-money play or processing withdrawals:
- Copy of a valid Philippine government-issued ID (PhilSys National ID, passport, driver's license, UMID, SSS ID, or PRC ID)
- Proof of address (utility bill, bank statement, or barangay certificate dated within the last 90 days)
- Selfie photograph or live video verification as required for identity confirmation
- Source of funds declaration where required by AML thresholds
2.3 Financial Transaction Data
When you make deposits or withdraw winnings through ug775, we collect:
- GCash number, PayMaya account reference, bank account number, or card details (as applicable to the payment method used)
- Transaction amounts, dates, and reference numbers
- Payment method type and provider
- Wallet balance history within ug775
2.4 Gaming Activity Data
- Bet history, game session records, and wager amounts
- Bonus claims, free spin usage, and promotional activity
- Responsible gaming tool settings (deposit limits, session reminders, self-exclusion periods)
- Game preferences and platform interaction logs
2.5 Technical & Device Data
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Session timestamps and login history
- Cookie identifiers and analytics tracking IDs (see Section 8)
2.6 Communications Data
- Live chat transcripts and support ticket history
- Email correspondence with ug775 support or compliance teams
- Survey responses and feedback you voluntarily provide
How We Collect Your Data
ug775 collects personal data through the following primary channels:
| Collection Method | Examples |
|---|---|
| Direct submission | Account registration form, KYC document upload, support contact form, deposit and withdrawal requests |
| Automated collection | Cookies, server logs, session tracking, device fingerprinting for fraud prevention |
| Third-party providers | Payment processors (GCash, PayMaya, BPI, BDO), identity verification services, game content providers (e.g., JILI) |
| Publicly available sources | Sanctions lists, PAGCOR exclusion registers, publicly accessible fraud databases used for AML compliance |
How We Use Your Data
ug775 processes personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The primary purposes for which ug775 processes personal data are:
- Account management: Creating, maintaining, verifying, and securing your ug775 player account.
- KYC and age verification: Confirming that all registered players meet the mandatory 21+ age requirement under PAGCOR regulations and Philippine law.
- Payment processing: Facilitating deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and other supported payment methods in Philippine Peso.
- AML compliance: Monitoring transactions and player activity for signs of money laundering or other financial crime as required by the Philippine Anti-Money Laundering Act.
- Fraud prevention and platform security: Detecting and investigating suspicious login patterns, multi-accounting, bonus abuse, and unauthorized access attempts.
- Gaming and responsible gaming services: Delivering game content, enforcing deposit limits and self-exclusion orders, and providing responsible gaming tools within your account.
- Customer support: Responding to your enquiries, resolving disputes, and processing complaints in accordance with PAGCOR's player protection requirements.
- Marketing communications: Sending bonus offers, promotional updates, and platform news — only to players who have opted in to receive such communications. You may opt out at any time.
- Platform improvement: Analysing aggregated usage data to improve platform performance, game selection, and user experience for Filipino players.
- Legal and regulatory compliance: Meeting our obligations under Philippine law, PAGCOR licensing conditions, NPC data protection requirements, and applicable court orders.
Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, every processing activity carried out by ug775 must be grounded in at least one lawful basis. The legal bases ug775 relies on for its data processing activities are:
- Contractual necessity: Processing required to fulfill the player agreement — including account creation, payment processing, game delivery, and KYC verification — is necessary to perform the contract between you and ug775.
- Legal obligation: Processing required to comply with Philippine law — including PAGCOR regulatory requirements, AMLA obligations, data retention rules, and NPC directives — is carried out as a legal obligation binding on ug775.
- Legitimate interests: Processing carried out for fraud prevention, platform security, and analytics is based on ug775's legitimate interest in operating a secure and fair gaming platform, provided such processing does not override your fundamental rights and freedoms.
- Consent: Processing for marketing communications and certain optional platform features is based on your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Sharing Your Data
ug775 does not sell, rent, or trade your personal data to unaffiliated third parties for their own independent marketing or commercial purposes. Full stop.
ug775 shares personal data with third parties only where it is necessary to deliver the ug775 service, meet a legal obligation, or protect the security of the platform. The categories of third parties with whom ug775 may share data, and the reasons for sharing, are:
- Payment service providers (GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, Visa, Mastercard): To process deposits and withdrawals in Philippine Peso on your behalf.
- Identity verification and KYC providers: To verify the authenticity of government-issued IDs and confirm age eligibility under PAGCOR requirements.
- Game content providers (including JILI and other licensed studios): To deliver game content and, where required by provider licensing terms, to record game session data for RNG certification purposes.
- Fraud prevention and cybersecurity services: To detect, investigate, and prevent unauthorized access, multi-accounting, and financial fraud on the ug775 platform.
- Regulatory and law enforcement authorities: Including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and Philippine law enforcement agencies — where ug775 is required to disclose data by law, court order, or regulatory direction.
- Legal and professional advisors: Including lawyers and auditors, bound by professional confidentiality obligations, where necessary for ug775 to seek legal or compliance advice.
Where ug775 engages third-party processors to handle personal data on our behalf, we ensure that such processors are bound by data processing agreements that require them to handle your data only in accordance with ug775's instructions and applicable Philippine data protection law.
Data Retention
ug775 retains personal data only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory requirements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | PAGCOR licensing, AMLA |
| KYC identity documents | 5 years from account closure or last transaction | AMLA RA 9160, as amended |
| Financial transaction records | 5 years from transaction date | AMLA RA 9160, BIR requirements |
| Gaming activity logs | 3 years from session date | PAGCOR audit requirements |
| Support communications | 3 years from ticket closure | Legitimate interests, legal claims |
| Marketing consent records | Until consent is withdrawn + 2 years | Data Privacy Act RA 10173 |
| Technical/device logs | 12 months from collection | Security and fraud prevention |
When personal data is no longer required, ug775 will securely delete or anonymise it in accordance with NPC-approved disposal procedures. Anonymised, aggregated data that cannot identify any individual may be retained indefinitely for platform analytics and improvement purposes.
Cookies & Tracking Technologies
ug775 uses cookies and similar tracking technologies to deliver a functional, secure, and personalised gaming experience. A cookie is a small text file placed on your device when you visit ug775.net. Cookies allow ug775 to recognise your browser, maintain your login session, and remember your preferences.
8.1 Types of Cookies Used
- Strictly necessary cookies: Essential for the ug775 platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core platform functionality.
- Functional cookies: Remember your preferences such as language settings, responsible gaming tool configurations, and display options to enhance your experience on ug775.
- Analytics cookies: Collect anonymised data about how visitors use ug775.net — such as pages visited, session duration, and error encounters — to help us improve the platform. No personally identifiable information is transmitted through analytics cookies.
- Security cookies: Used for fraud detection and prevention, including detecting unusual login patterns and cross-site request forgery (CSRF) protection.
8.2 Managing Cookies
You can manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your ug775 account and accessing real-money gaming features. Most modern browsers allow you to block, delete, or receive warnings before cookies are stored — refer to your browser's help section for instructions specific to your browser and device.
Data Security
ug775 implements industry-standard technical and organisational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security framework includes:
- SSL/TLS encryption: All data transmitted between your device and ug775.net is encrypted using Transport Layer Security (TLS 1.2 or higher). You can verify this by the padlock icon in your browser's address bar when visiting ug775.net.
- Password security: Player passwords are stored using strong one-way hashing algorithms. ug775 staff cannot view your plain-text password under any circumstances.
- Two-factor authentication (2FA): Optional 2FA via OTP to your registered Philippine mobile number is available on all ug775 accounts and is strongly recommended.
- Access controls: Access to personal data within ug775's systems is restricted to authorised personnel on a need-to-know basis, with role-based access controls and audit logging.
- Regular security audits: ug775 conducts periodic security assessments and vulnerability testing of its platform infrastructure.
- Data breach response: In the event of a personal data breach that poses a risk to your rights and freedoms, ug775 will notify the National Privacy Commission within 72 hours of discovery, and will notify affected players without undue delay, as required under RA 10173.
While ug775 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your own login credentials confidential. If you suspect your account has been compromised, contact ug775 support immediately at .
Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ug775. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 13.
Right to Access
You have the right to request a copy of the personal data ug775 holds about you, along with information about how it is used and with whom it is shared.
Right to Rectification
If any personal data ug775 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to ug775's legal retention obligations under AMLA and PAGCOR regulations.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Opt-out instructions are included in every marketing communication from ug775.
Right to Data Portability
Where processing is based on your consent or a contract, you may request your personal data in a structured, commonly used, machine-readable format for transfer to another controller.
Right to Complain
If you believe ug775 has processed your data unlawfully, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.
ug775 will respond to all verified data subject requests within 30 calendar days of receipt. Complex requests may require an extension of up to a further 30 days, in which case we will inform you of the extension and the reason for it within the initial 30-day window.
Children's Privacy
21+ ONLY. ug775 is strictly an adults-only platform. Real-money gaming on ug775 is exclusively available to individuals who are at least 21 years of age, in compliance with PAGCOR regulations governing online gaming in the Philippines. ug775 does not knowingly collect personal data from any person under the age of 21.
ug775 enforces mandatory age verification as part of the KYC process before any account is approved for real-money gaming activity. If ug775 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and report the incident to PAGCOR as required by our licensing obligations.
If you are a parent or guardian and believe that your child may have registered on ug775, please contact our support team immediately at . We take underage access seriously and will act on all such reports within 24 hours.
Changes to This Privacy Policy
ug775 reserves the right to update this Privacy Policy at any time. Changes may be made in response to new or amended Philippine legislation, updated PAGCOR regulatory requirements, changes to our platform and data processing activities, or guidance issued by the National Privacy Commission.
Where a change is material — meaning it significantly affects how we handle your personal data or alters your rights as a data subject — ug775 will notify registered players via email to the address associated with their account, or through a prominent notice displayed on the ug775 platform at the time of next login. The updated effective date will always be displayed at the top of this document.
Your continued use of the ug775 platform after any update to this Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with a material change, you may request account closure by contacting ug775 support before the change takes effect.
Contact & Data Protection Officer
ug775 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions about this policy, wish to exercise your data subject rights, or want to raise a data protection concern, please contact us through the following channels:
- Email: — please mark your subject line with "Data Privacy Request" or "DPO Enquiry" for fastest routing to our compliance team.
- Live Chat: Available on every page of the ug775 platform, 24 hours a day, 7 days a week. For data subject requests, our live chat team will escalate your request to the DPO within one business day.
If you are not satisfied with ug775's response to your data protection concern, you have the right to escalate your complaint directly to the National Privacy Commission (NPC) of the Philippines.
Six core promises ug775 makes to every Filipino player about how your personal data is handled on our platform.
RA 10173 Compliance
Every data processing activity on ug775 is conducted in full compliance with the Philippine Data Privacy Act of 2012 and its Implementing Rules. We are registered with the National Privacy Commission and take our NPC obligations seriously.
We Never Sell Your Data
ug775 does not sell, rent, or trade your personal data to any third party for independent marketing or commercial use. Your data is used solely to deliver and improve the ug775 experience for you — never monetised without your consent.
TLS Encryption End-to-End
All data transmitted between your device and ug775.net is protected by TLS 1.2+ encryption. Your financial details, KYC documents, and account credentials are never sent over unencrypted connections — not even internally.
Dedicated DPO On-Site
ug775 has an appointed Data Protection Officer who oversees all data privacy compliance activities. If you have a data protection concern, our DPO is reachable directly at — and will respond within one business day.
30-Day Request Turnaround
ug775 commits to responding to all verified data subject requests — access, rectification, erasure, portability, and objection — within 30 calendar days of receipt, in line with NPC guidelines under RA 10173.
72-Hour Breach Notification
In the unlikely event of a personal data breach that poses a risk to your rights, ug775 will notify the NPC within 72 hours of discovery and inform affected players without undue delay — fully in line with our obligations under Philippine law.
Play with Confidence at ug775
Your data is protected. Your identity is verified. Your winnings are yours. Join thousands of Filipino players who trust ug775 for a safe, fair, and fully licensed gaming experience — all in PHP.
ug775 is strictly for players aged 21 and above, in line with PAGCOR regulations governing online gaming in the Philippines. Gambling is intended as a form of entertainment — please play within your means and set limits on your account before you start. If you feel that gambling is having a negative impact on your life, please visit our Responsible Gaming page for tools and support resources.